Terms & Conditions

Terms & Conditions
 
Orders
The website eReads SA allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available.
A purchasing contract (“sale”) between the user and eReads SA shall be complete only once a user has placed an order and the payment has been processed fully, meaning eReads SA has received and accepted the payment.
Payment
If a credit card payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful.
If you have any issues with payment, please contact us on info@ereads.co.za
Availability
If it happens that eReads SA is unable to fulfil any order at the advertised price for any reason, eReads SA will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
Gift Cards & Promotions
Gift Cards
Gift cards can only be used to make purchases on the eReads SA website.
You may purchase gift vouchers yourself or you may receive them as a gift from a friend. These gift vouchers can be printed at home or can be sent to you or your chosen recipient via email.
Gift vouchers cannot be used to buy further gift vouchers.
Gift cards cannot be transferred to anyone else and will only be eligible for redemption by the email address that they were sent to and originally intended for.
The credit of a gift voucher does not accrue interest nor does it have a cash value. Gift vouchers are not refundable for cash once purchased.
If the credit of a gift voucher is insufficient for the order you wish to make, you may make up and pay in the difference through one of the other payment methods.
Promotional Voucher Codes
From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.
Promotional vouchers are issued at the discretion of eReads SA. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.
A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code on checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
Service Disruption
eReads SA reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
eReads SA cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
Intellectual property
eReads SA and participating authors retain all copyright and other rights to services, as well as listings, information, images, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and /or exploitation of the protected property without the prior written consent is expressly prohibited by eReads SA.
The Protection of Data
Please see our Privacy Policy for more information on the policy of protecting user data and privacy.
Termination of Suspected Fraudulent Orders
eReads SA reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards.
In the event of a fraudulent purchase being placed on eReads SA, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. eReads SA does not process refunds for orders suspected of fraud.
Changes in General Conditions
eReads SA reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.
Returns & Refunds
No returns or refunds on digital content
As several variables can render digital content (including ebooks, .pdf and .epub files, audiobooks and .mp3 files) and the download links that serve such content problematic or defective; and given that it is not possible to return digital content or links for inspection; and therefore it is not possible to prove the existence or cause of any defect; alleged defects in digital content shall be treated as follows:
If you feel your digital content is defective in some way (missing pages, incorrect book, etc.), you must report the problem via email (info@ereads.co.za) within 1 month of purchase.
eReads SA will attempt to render assistance in good faith, including liaising with the relevant service providers. However, no refunds shall be issued unless eReads SA determines that a refund would be appropriate.
In particular, it is unlikely eReads SA will deem a refund appropriate if you have already downloaded the digital content. Consequently, if you believe an error has been made in your purchase, please report the problem to eReads SA before attempting another download of the digital content.
Limitations on replacement of digital content
If, within 6 months after purchase of digital content, you have lost it (for reasons including theft and /or replacement of devices hosting said content), you must report the problem to info@ereads.co.za.
If upon review of the situation eReads SA deems it appropriate to assist with the replacement of the digital content, eReads SA will attempt to render assistance in good faith, including liaising with the relevant service providers, to replace the content. However, eReads SA makes no guarantee that said content will be replaced.
It should be stressed that this policy applies to the 6 months following the date of purchase, not the date of download or receipt/use of the digital content; and that after the 6 months from the date of purchase has expired digital content will not be replaced under any circumstances.
Shipping and Delivery Policy
All products available on eReads are digital, and therefor are available as digital downloads only.
It is the responsibility of the customer to ensure that the correct format is selected for the given eReader. eReads cannot be held responsible for an incorrect format purchase.
Once payment has been received, the order will be activated and an activation email will be sent to the email address provided upon registration. This email provides a download link.
Free books will be available for download immediately.
Users can also access their orders by going to the My Accounts page and choosing the download link.
If the file doesn’t show, or if the file is corrupt, please contact us. Many authors convert their books themselves, and not all are necessarily tested on all versions of Kindles and iPads.
 
Privacy policy
eReads.co.za respects your privacy. As we develop our online presence, we will revise our Privacy Policy to reflect our practices and to meet any legislative or other requirements.
Collection of Personal Information
eReads.co.za collects personal information from our users at several different points on our site.
eReads.co.za will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
From time to time, we may also request and you may choose to provide us with personal information through the use of the Website or through email addresses available from our Website.
If you do not provide us with the personal information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
We will not collect sensitive information about you from anyone else without your consent.
Use and Disclosure of Information 
We will use personal information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personal information with third parties. We will not sell, rent, trade, share, reveal or disclose any of your personal information, unless you have specifically requested that we do so; we deem it necessary to provide you with services you have requested; we are required to do so by a Court of competent jurisdiction or by a governmental order, decree, regulation or rule of any regulatory agency; our terms and conditions state that we will; we reasonably believe that use of disclosure is necessary to prevent or lessen a serious and imminent threat to an individual’s life, health or safety or a serious threat to public health or safety; or we have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personal information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.
We may provide aggregate information and statistics about eReads.co.za’s customers, traffic patterns and related site information to third parties but these statistics will not include individual personal information.
Cookies
Cookies are pieces of information that a website can transfer to an individual’s web browser on their computer hard drive for record keeping. Cookies can make using websites easier by storing information about your preferences on a particular website. The information remains on your computer after the Internet session finishes.
eReads.co.za uses cookies to assess the performance of the Website and to confirm your preferences.
Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. These cookies do not contain any personal information.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may update it by logging in to your account or by emailing Customer Support at info@ereads.co.za or by contacting us by telephone or postal mail at the contact information listed below.
Choice/Opt Out
We provide you the opportunity to “opt-out” of having your personal information used for certain purposes, when we ask for this information. For example, if you create an account but do not wish to receive any additional marketing/promotional material from us, you can indicate your preference on our registration form.
If you sign up for our email alerts and you no longer wish to receive our alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@ereads.co.za.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Data Security
eReads.co.za takes your privacy and the privacy of all its clients very seriously. We have practices that include the secure storage of personal information and safeguards against the accidental release of personal information. eReads.co.za does not transmit sensitive information.
If you have any concerns about your privacy and the use of the Website or any of eReads.co.za’s services or products, please contact info@ereads.co.za.
You may request that we provide you with a copy of the personal information collected by us from your use of the Website or through your dealings with us. You may make this request by contact us at info@ereads.co.za.
Links to Other Sites
This Web site may contain links to other sites that are not owned or controlled by eReads.co.za. Please be aware that we, eReads.co.za, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personal information.
This privacy statement applies only to information collected by this Web site.
Changes to Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Business Transitions
In the event that eReads.co.za goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via a notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Disclaimer

Kindle Books SA respects the information provided by our authors that the creative work they provide us is their own, and that they have the rights to distribute it. Authors with publishing contracts should be aware that a print contract might include digital rights, even if the publisher has chosen not to exercise them. Authors, please read your contracts carefully before sending creative work for Kindle Books SA to publish.

To our knowledge, all content which has been generated by our authors, writers, and others are the property and copyright of their respective holders.

To our knowledge, book covers designed for Kindle Books are original artworks and not copyright.

If ANY book on the site contravenes copyright law or contract law, please let us know immediately and we will temporarily take the book off our booklist until the matter has been resolved satisfactorily between author, publisher, agent and offended party.

  • We care for our authors and do not tolerate IP theft. If you know of anyone who has stolen eBooks from us, please let us know.
  • Please respect our valued authors for their creations. They have put a lot of work into their contributions and deserve fair reward for their skill, time and effort. It is difficult enough to make a living as an author in South Africa, PLEASE don’t cheat them.
  • eBooks are copyright protected internationally.
  • At this time all of our eBook sales are through credits or EFT transfers. We do not take credit card purchases due to their inherent risk.
  • Kindle Books South Africa is limited by South African laws relating to electronic transactions generally (The ECT Act of 2002), banking laws and foreign exchange laws.
  • eBooks are not available for instant download, however please allow 48 hours for email instructions and the eBook to be delivered or set up for download. In some cases, this has taken longer due to unforeseen circumstances.
  • Most eBooks are in Kindle AZW or Ipad/iPhone ePub format. If the book you want is not available in ePub format, please request this.
  • All purchases are in credits or South African Rands only.
  • eBooks are not allowed to be distributed, sold, re-sold, given-away, databased, bundled, emailed, packaged, or any of the like. Unless specifically noted as such within the eBook itself, which is rare. Most of our eBooks are not for resale.

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